* Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer. * Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4) * Type the IP address on your web browser to obtain the printer EWS page on your computer. * Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address. Try assigning a static IP address and a manual DNS address: Make sure your printer is turned on and connected to the computer.ĭownload HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.ġ) Turn off the Router, Printer and the computer.ģ) Turn on the Router first and wait for all the lights to stabilize.Ĥ) Turn on the printer and allow it to configure itself.ĥ) Turn on the computer and check the functionality Install HP Print and Scan Doctor on the computer connected to your printer. Delete the files in the folder (You might not be able to delete all the files). It would bring up the temporary files folder.Type %temp% in the run box and click Ok or hit the Enter button.
Let's try these steps to resolve the issue: Were there any hardware/software changes made? Thank you for posting your query, I'll be more than glad to help you outĪs I understand, HP Print and Scan Doctor does not install,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: This is a great place to get support, find answers and tips,
To download the utility to a location on your computer:Ģ. To run the utility, navigate to the location where you saved the utility on your computer and double click the filename HPPDU.EXE The HP Printer Installation Diagnostic Utility does not require installation.ĭownload and save the utility to the desired location in your computer. This version of the HP Printer Installation Diagnostic Utility provides an improved user interface in multiple languages, improved diagnostic and problem resolution capability, and support for usb and network connected devices. HP Printer Installation Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing.Follow the on-screen instructions to run the utility.
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